Good customer service is always welcome and nobody likes bad service. In fact, we’re more likely to complain about bad service than we are to praise good service. In this article, I’m trying to redress the balance a little and talk about the good customer service I have come across in the board game hobby and give some extra praise to those companies who have gone above and beyond.
We probably all have a favourite children’s story that we loved as a child or maybe a favourite book that we’ve read many times or a favourite film or TV show that we love watching and that takes us away from our day-to-day. In this article, I want to look at how games tell stories and how they draw us into their world.
The board game community continues to work towards inclusivity, representation and diversity, which is great to see, but of course, the road is rocky and we’re still a long way away from where we should be. It is important we continue to call out bad behaviour and it is great to see more people and companies are prepared to own up to their mistakes and genuinely try to do better. In this article, I want to look at a related question: whether it is better to look for commonalities or differences, not just in respect to calling out bad behaviour, but also more in general.
There are many things that affect our mental health in some way. It could be a life-changing or otherwise significant event. It could be certain habits we have or things we do – or don’t do. Our physical health can also affect it, as well as the health of someone close to us. Our relationships also have an influence on our mental health. These are all very broad stroke headlines and there are many things that fit into each of those categories. Of course, different events affect each of us differently – in different ways and at different times. Ultimately, it’s about how we deal with these events that decided how they affect our mental health.
Text and board games are inextricably linked. You find text in various places in every board game to a greater or lesser extent. I can’t think of any game that doesn’t have some text somewhere, but feel free to prove me wrong in the comments below. At the very least, there will be text on the box, stating where the game was made or what its player count is. At the other end of the spectrum, you’ll find games that are text-heavy. I want to look at the varying levels of use of text in modern board games.
I have previously spoken about unique games, which were something new at the time – see my article “There can be only one”. It was KeyForge by Fantasy Flight Games and designed by Richard Garfield of Magic: The Gathering fame, which started this new way of making games. There is probably a better and longer description of the term, but in short, the term unique in this context describes games where every published copy is different in a number of ways. In KeyForge this is, for example, the name and logo, as well as the composition of the different cards, but different decks will still have some cards the same. I want to look at some aspects of unique game design in more detail to explore the concept.
Inspired by a recent, and very brief, discussion on Twitter (nod to Kathleen Mercury and Paul Grogan), I decided to investigate the age old question of what makes a role-playing game a role-playing game. Now, let me say that this article is by no means exhaustive, and I am merely trying to touch on the main points only. Also, and this is sort of a spoiler, it turns out that the matter is unlikely to be settled any time soon, and different people have different views of what is a “true” role-playing game and what isn’t, or what game is not a role-playing game, but has role-playing elements. Ultimately, of course, it doesn’t matter whether a game is, or is not, a role-playing game, as long as you enjoy playing it and have fun with others or on your own. So bearing all of this in mind, let’s start.